Promoting promotions: Does showcasing free gifts backfire?

Two experiments examine the effect of the visual size of a gift in a free gift promotion on consumer judgments. Results show that promotional offers that highlight the free gift (rather than the product) are less effective than those that highlight the product to be purchased. Increasing the visual size of the free gift leads to perceptions of poorer product quality and has unfavorable consequences for purchase intentions of the offer. We propose that the larger the size of the gift in a promotional ad, the higher the perceived component of gift value in the total promotional offer, and accordingly the lower the value of the promoted product. Therefore, visually larger gifts can backfire and hurt the overall promotional offer. The presence of price information about the product moderates these effects. Implications for the use of visual cues to draw inferences, and managerial implications for advertising free gift offers are discussed.     

Europoly Money: How Do Tourists Convert Foreign Currencies to Make Spending Decisions?

This paper examines how tourists convert foreign currencies to make spending decisions. Six studies demonstrate how sequential (Study 1) and simultaneous (Study 2) exposure to nominally different (but economically identical) prices, and the manner in which tourists perform currency conversions (Studies 3–5) influence price perceptions and purchase intentions. Study 6 shows the effects using macroeconomic spending behavior from 1993 to 2008 spanning the introduction of the Euro. The general discussion concludes with a model of how numerical inputs are combined to make judgments as a function of the number of inputs available and their ease of use.     

Memory-Based Store Price Judgments: The Role of Knowledge and Shopping Experience

This paper investigates the processes underlying consumers’ memory-based store price judgments. The numerosity heuristic implies that the greater the number of relatively lower priced products at a store that consumers can recall, the lower will be their overall price image of the store. That is, people use the number of recalled low-price products to judge the overall store price image. We show that this expectation holds only for knowledgeable consumers. Instead, less knowledgeable consumers use the ease with which low-price products are recalled (i.e., the availability heuristic) as a cue to make store price judgments. Therefore, the fewer low-price products they recall, the easier their recall task, and the lower their price perceptions of the store.Field studies using different manipulations tested and confirmed these predictions. Managerial implications for retailers are offered. Theoretical implications for behavioral price perceptions, memory-based judgments, and the use of heuristic cues are also discussed.     

Non-Conscious Influences on Consumer Choice

While consumer choice research has dedicated considerable research attention to aspects of choice that are deliberative and conscious, only limited attention has been paid to aspects of choice that occur outside of conscious awareness. We review relevant research that suggests that consumer choice is a mix of conscious and nonconscious influences, and argue that the degree to which nonconscious influences affect choice is much greater than many choice researchers believe. Across a series of research domains, these influences are found to include stimulus that are not consciously perceived by the consumer, nonconscious downstream effects of a consciously perceived stimuli or thought process, and decision processes that occur entirely outside of awareness.     

Framing Effects in Risk Perceptions of Aids

This paper examines a boundary condition of the ease-of-retrieval effect shown to affect risk perceptions of AIDS (Raghubir and Menon 1998; R&M). R&M had shown that when AIDS-related behaviors were difficult (vs. easy) to recall, people reduced their estimates of contracting AIDS, based on an inference that the more difficult an item was to recall, the smaller the population of behavioral experiences in memory, from which it was drawn. In this paper, we show that when people can attribute recall difficulty to task contingencies (i.e., the difficulty is not informative about their own behavioral experience), the content of the information recalled from memory, rather than the ease with which such information was recalled, affects judgments. In such a scenario, framing the recall task as one that causes AIDS leads to perceptions of higher risk versus one that prevents AIDS. Theoretically, these results show that the use of information accessibility as a cue is based on inferences about the population from which the information is drawn. Managerially, the results suggest that risk perceptions are based on contextual cues that affect content and accessibility of memory-based information.     

Asking sensitive questions: The effects of type of referent and frequency wording in counterbiasing methods

Respondents typically underreport socially undesirable behaviors and overreport socially desirable behaviors because of a social desirability bias. This not only leads to biased data, but also has important implications for health-care marketers interested in encouraging people to perform in more socially desirable ways. This article investigates the effects of providing counterbiasing information on reducing this social desirability bias. Study 1 investigates whether information that a socially desirable behavior is performed less frequently than expected reduces the extent of overreporting. In Study 2, alternative methods of presenting information about the target behavior are studied. The data demonstrate that counterbiasing information is more effective when the referent is a population base rate versus an individual, and is moderated by the wording of the frequency, such that the counterbiasing is more effective when the frequency is worded as an actual number versus a percent. Implicaitons for questionnaire design and health-care marketing are discussed. ©1996 John Wiley & Sons, Inc.     

Opposing effects of sociodemographic variables on price knowledge

This paper examines the impact of sociodemographic variables (age, income, and occupation) on price memory. We argue that these variables may exert opposing effects on ability and motivation to process price information, explaining why prior literature has found inconclusive effects of sociodemographics on price knowledge. To tease apart the influence of ability and motivation on price processing, we report the results of a field experiment among 683 shoppers manipulating an ability-related variable (familiar or unfamiliar currency) and a motivation-related variable (normal or 50 % higher prices), and we measure willingness and accuracy to recall and recognize prices as a function of consumers’ age, income, and occupation. We find that consumers with the sociodemographic drivers of lower ability but higher motivation (older, less affluent, and lower occupational categories) have worse price memory, especially when the prices are expressed in an unfamiliar currency (the ability-related manipulation).     

Virtual currencies: different schemes and research opportunities

Marketing Letters - The digitization of money has led to the emergence of numerous virtual currencies. Despite their great financial relevance, virtual currencies have not received much attention...