Exploring the future for pensions pillarisation

The pensions pillarisation agenda envisages a reduction in the role of social insurance while simultaneously advocating the parallel expansion of fully funded private sector, occupational and personal retirement contingencies. Widespread perception of looming state failure in the field of pensions delivery highlights the inherent limitations of current pension delivery arrangements. However, moves to de-emphasise the provision afforded by, predominantly, monopillar state-mandated pension systems by expanding private privision represent short-term palliative responses to deep rooted structural and demographic problems. Multipillar systems appear no more capable of guaranteeing system funding in the face of demographic ageing and structural unemployment than existing monopillar systems. Moreover, a diminished role for social insurance will leave the low paid and unemployed significantly more vulnerable in old age. Consequently, this paper argues for a pension reform agenda which, in terms of levels of income substitution, will secure an adequate social insurance element into the future.     

Investigating the Drivers of Consumer Acceptance and Response of SMS Advertising

This study tests five potential drivers underlying the acceptance of SMS advertising. After developing a scale to measure behavioral responses to SMS advertising, the relationships between the acceptance of SMS advertising, intention to receive SMS advertising and behavioral responses to SMS advertising are tested. A convenience sampling method was employed. Survey questionnaires were distributed across Western Australia. The return yielded 203 usable questionnaires from the respondents. Several factors emerge as significant drivers of acceptance of SMS advertising including utility of SMS advertisements, context of SMS advertisements and attitudes to advertising in general. Contrary to expectation, control over SMS advertisements did not emerge as a significant driver for acceptance of SMS advertising. Trust in advertisers and laws did not emerge as a significant driver of the acceptance of SMS advertising among Australian respondents. Advertisers who pursue consumer acceptance should strive to build utility and context considerations into their SMS campaigns. Future research opportunities include testing the drivers of SMS advertising to further investigate the impact of control and trust on acceptance of SMS advertising in other countries where the SMS advertising has not been explored yet.     

The cyclical behavior of profits and labor income in the natural rate hypothesis

Any remaining errors are solely the authors' responsibility.     

Classification of Asian Complainers in Restaurant Services

In restaurant businesses, customer dissatisfaction must be accounted for and thus avoided in order to generate revenue. In the literature, researchers have confirmed a positive relationship between complaint behaviour and consumer dissatisfaction. Three types of complaint behaviour have been discussed in previous studies: voice response, private response and third-party response. This study targeted Asian consumers (n = 300) and segmented them based on their complaint behaviour. These results signify that Asian internationals' complaint behaviour is not homogenous and can therefore be segmented in terms of their complaint behaviour. Personal characteristics as well as socio-demographics were also investigated with consumer complaint behaviour of research participants.     

Developing a Tourism Destination Monitoring System: A Case of the Hawaii Tourism Dashboard

To develop and manage a tourism destination sustainably, it is important for all stakeholders to understand the interrelated tourism dimensions and activities within a destination. One way of determining the conditions of a destination's “health” is to establish a process by which existing data on various aspects of a destination can be assessed. For this purpose, this paper presents the development processes of the Hawaii Tourism Dashboard (HTD), an online information clearinghouse for multiple stakeholders and a diagnostic tool to monitor the conditions of Hawaii's tourism. As a joint effort between the industry and academia, it is hoped that the HTD can play an important role in increasing public awareness about tourism's multifaceted characteristics and in assisting decision-making and policy development by the government and the industry.     

Data for outcome payments or information for care? A sociotechnical analysis of the management information system in the implementation of a social impact bond

ABSTRACT

Social Impact Bonds (SIBs) are a policy intervention designed to explicitly link the activity of social interventions to outcome payments. Despite a burgeoning literature on SIBs there is a lack of evidence in relation to the information system characteristics and accounting mechanisms of SIBs. Applying a multi-dimensional sociotechnical lens to a case study of a SIB allows us to reveal the current problematic convergence of public management and information systems. The authors found that an information system within a SIB is introduced and adapted to increasingly prioritize the production of data for payment over documenting care accounts to support improved provision. The ?ndings of this paper also suggest that claims of SIBs as an innovation are limited as they are subject to the familiar problems of New Public Management practice, in the way they shape the design and use of the data in governance, management and service delivery practices.     

Weeds,Pheasants and Wild Dogs: Resituating the Ecological Paradigm in Postindustrial Detroit

The Chicago School of urban sociology has been criticized for its over‐reliance on organic and ecological metaphors. We propose that a useful updated integration of urban sociology and ecology could be achieved with the aid of complementary concepts, such as patch dynamics and assemblage, from both fields. In this exploratory article, we draw on more than 50 qualitative interviews conducted with residents of three different Detroit neighborhoods, together with field observations, photographs and documentary evidence, to examine both actual and metaphorical references to the natural world. We consider allusions to ‘drug infestation’ as well as other references to territorialization processes and associations with plants and animals that emerged out of our interviews and interactions with neighborhood residents. In conclusion, we maintain that social science may have much to learn from contemporary ecological research, and that a resituated ecological paradigm would challenge and benefit contemporary urban research.     

Assessing the contribution of a major cycle race to host communities in South Australia

The development of major sport events in rural areas offers opportunities for local communities to engage in leisure, sport and tourism activity. While current studies investigate the impact of sport events on residents individually, little research has taken a community perspective. The purpose of this research was to explore the process of event development and the impact upon social interactions in seven rural communities in the 2012 Tour Down Under cycling race in Australia. Using grounded theory to explore community activities, interviews and focus groups with over 100 participants resulted in the development of a core category of collaboration; and five subcategories to examine the role of the event in stimulating community interaction and social capital. A model of sport event development explains the impact of the event development process on community relations in this rural context. Implications are discussed for managing the relationships between communities and event management organisations.     

The (im)possibilities of open data?

The perceived benefits and possibilities that the production, publication and consumption of Open Government Data (OGD) can provide to citizens and the economy are well documented. In the UK, this has resulted in the introduction of key legislation, such as the Freedom of Information Act 2010, and the Data Protection Act 2018. However, there is insufficient empirical knowledge and evidence to support the extent as to which the intended possibilities of OGD (transparency, releasing social and commercial value, and participation and engagement) have been realized. This article investigates these supposed possibilities and suggests that they may be impossibilities instead.