The Brazilian Mobile Telephoning Market and Its Indicators of Non-quality

This article aims to scale the Brazilian mobile phone market as the number of active lines, carriers participation in the market and teledensity, as well as presenting the main non-quality indicators and rankings of carriers in relation to complaints registered by users. The methodology used was ＂survey＂ with documentary research, enabled through access to the database of the Brazilian National Telecommunications Agency~-ANATEL, and Sindec Report developed by the Brazilian National Secretary of the Consumer--SENACON. The results obtained showed a Brazil of had a teledensity of 132.78 lines every 100 inhabitants, with 261 million mobile lines active, these 19 million enabled in 2012. The leadership of the company ＂Vivo＂ with 29.08% of marketshare and shows the lowest rate of complaints among the big four carriers （Vivo, TIM, Claro, and Oi M6vel） according to the data of Anatel. SENACON data already confirm the big four carriers among the 10 conglomerates more defendants in claims in Brazil. As the indicators of non-quality, the Act of Misappropriation was pointed to by users as the biggest problem in contracted services.     

University Company Government Interaction： FAPEMIG as Propeller Agent of the Scientific-Technological Development in Minas Gerais, Brazil

This article aims to present the main indicators for Science, Technology, and Innovation （ST＆l） generated by the Fundacao de Amparo a Pesquisa do Estado de Minas Gerais （FAPEMIG） in four years （2008-2011）. The methodology used was a case study, with documentary research, held in the annual reports of activities of the foundation. The results showed that all indicators analyzed in aggregate form, evolved gradually. It is concluded that the FAPEMIG comes complying with their mission to induce and encourage research and scientific and technological innovation for the development of the State of Minas Gerais in the southeast region, maintaining the recognition as one of the main agents of development inductors ST＆I in Brazil.