THE ROLE OF THE SERVICE SECTOR IN THE ECONOMY OF METROPOLITAN GENEVA, 1975–1985

Modern production systems are characterized by the growth of service industries and the increasing interdependence between services and the production of goods. Further, current research is becoming increasingly concerned with the strategic role of certain service functions in the process of economic growth. In this paper we examine these phenomena in the specific context of the economic structure and evolution of metropolitan Geneva. We begin by presenting an alternative typology of economic activity, and then employ this typology to examine three aspects of Geneva's economic structure: its configuration in 1985; its evolution over the period 1975–1985; and intrametropolitan shifts of economic activity. Finally, we compare Geneva to other metropolitan areas and cities in Switzerland, France, and Canada, in order to demonstrate the universality of the processes taking place.     

Does Contact Between Employees and Service Recipients Lead to Socially More Responsible Behaviours? The Case of Cleaning

Cleaning occupations, which in recent years have accounted for a not inconsiderable share of employment and job creation in France, are characterised by particularly bad working conditions and low pay. Is this situation inevitable? Are there not in fact mechanisms that might lead employers in the cleaning sector to adopt socially more responsible behaviours towards their employees? After all, the literature on corporate social responsibility suggests that the actions of consumers could be one of these mechanisms. The aim of our paper is to test the impact on job quality of contact between cleaning workers and service recipients. To this end, we analyse data from a survey carried out by the French Ministry of Labour and supplemented by interviews. Our results indicate that contact with service recipients does indeed have an influence.     

The Training of Jobseekers by Non‐profit Organizations: An Analysis Based on Data from the Upper Normandy Region of France

There is now an extensive academic literature on non‐profit organizations (NPOs). The hypothesis that these organizations are different from for‐profit organizations (FPOs) is one that is frequently adopted. Nevertheless, a number of recent studies have suggested that many factors may cause NPOs to lose their specificity. The aim of this paper is to assess the influence of these variables empirically with regard to the continuing training sector. Our results lead us to conclude that, while some of these variables do indeed have an impact on the behavior of NPOs, there is sufficient evidence to conclude that they do behave differently from FPOs.