Empowering Chinese Service Employees: A Reexamination and Extension

ABSTRACT

This article extends the knowledge in the area of empowerment of Chinese service employees by addressing the possible conceptual and methodological problems identified in Hui, Au, and Fock's (2004) study. The findings show that the lack of positive effect of discretionary empowerment on the job satisfaction and intention to comply with customer request of the Chinese subjects in Hui et al.'s (2004) Hui, M. K., Au, K. and Fock, H. 2004. Empowerment effects across cultures. Journal of International Business Studies., 35: 46–60. [Crossref], [Web of Science ®] , [Google Scholar] study likely resulted from their use of hotel/hospitality management students as subjects. Without the confounding effect from the shared internalized values of the subjects, discretionary empowerment can have a positive effect on the job satisfaction and job behavior (e.g., intention to comply with customer request) of Chinese service employees. Furthermore, the findings show that explicit management support can further enhance the positive effect of discretionary empowerment on the job satisfaction and job behavior of Chinese service employees. The current article also discusses the theoretical contributions, managerial implications, limitations of the study, and future research directions.     

基于意义建构理论的企业社会责任沟通策略研究综述

本文在回顾现有文献的基础上,运用意义建构理论深入探讨了企业社会责任及其沟通策略,并分析了与不同企业社会责任沟通策略相适应的内部组织特征,以期为企业正确选择和有效实施企业社会责任沟通策略提供指导.     

Factors Affecting Managers' Decision to Bribe: An Empirical Investigation

In recent years, global corporations, especially in the oil and mining sectors, have been speaking the language of development. While corporations are increasingly being imputed a major development role by multilateral organizations, this remains a controversial topic. Even more controversial is the question of whether corporations make a meaningful contribution to development in conflict situations or the absence of democratic government. Some firms, however, such as Talisman Oil, do try to justify their operating in conflict zones such as Sudan on this very basis. This paper contends that Talisman has not contributed to development, but rather is a part of the problem. The paper also develops a more general argument as to why this situation is not particular to Talisman, but is likely to hold for any corporation operating under similar circumstances.     

Why do banks promise to pay par on demand?

We survey the theories on why banks promise to pay par on demand and examine evidence on the conditions under which banks have promised to pay the par value of deposits and banknotes on demand when holding only fractional reserves. The theoretical literature is divided into four strands: liquidity provision; asymmetric information; legal restrictions; and a medium of exchange. We assume that it is not zero cost to make a promise to redeem a liability at par value on demand. If so, then the conditions in the theories that result in par redemption are possible explanations why banks promise to pay par on demand. If the explanation based on customers’ demand for liquidity is correct, payment of deposits at par will be promised when banks hold assets that are illiquid in the short run. If the asymmetric-information explanation based on the difficulty of valuing assets is correct, the marketability of banks’ assets determines whether banks promise to pay par. If the legal restrictions explanation of par redemption is correct, banks will not promise to pay par if they are not required to do so. If the transaction explanation is correct, banks will promise to pay par if the deposits are used in transactions. We examine the history of banking in several countries in different eras: fourth century Athens, medieval Italy, Tokugawa Japan, and free banking and money market mutual funds in the United States. Each of the theories explains some of the observed banking arrangements and none explains all of them.