A Protected Areas Ecotourism Competitive Cluster Approach to Catalyse Biodiversity Conservation and Economic Growth in Bulgaria

This paper focuses on how small ecotourism and related supply chain businesses in gateway communities can be linked to protected areas by organising them into competitive clusters focused on their comparative advantages and uniqueness. It examines pilot project work in Bulgaria in small communities near the Rila and Central Balkan National Park. It shows how Bulgaria might develop its ecotourism potential by replicating this approach. The Bulgarian experience holds potential for replication in other protected areas and gateway communities using collaborative tools based upon lessons learned from the model sites and from ecotourism cases around the world, including: (1) developing an inclusive stakeholder group; (2) fostering education within gateway communities near protected areas; (3) strengthening the legal and regulatory framework; (4) expanding small and medium size enterprises (SMEs) and entrepreneurship opportunities; (5) expanding destination management capacity at the community level; (6) linking protected area sites to less visited areas; (7) implementing environmental management and certification programmes; (8) expanding financing for protected areas; (9) using the Internet for linking and branding the network; and (10) developing indicator or monitoring systems.     

The emergence and development of place marketing's confused identity

This paper draws parallels between the emergence and development of place marketing research with the emergence of service marketing as a distinct subject area within marketing. However, the topic area itself remains confused, terms used to describe its various associated phenomena have not been clearly defined, there is little consensus what type of marketing or branding applies to places, and the literature has not resolved the differences in marketing / branding individual places and whole nations, thus leading to confusion for academics and practitioners alike. A thematic review of the literature is presented in order to reflect on the way various aspects of the literature have developed, and how this has impacted on the current debate. The confusion over the use of terms originates from the way the literature developed over time in different subject areas, but also appears to be linked to the way authors successfully target articles for publication, using terms that better align with a journal's focus rather than necessarily using the most appropriate term for the specific construct under investigation.     

Tourism Policy,Tourism Organisations and Change Management in Alpine Regions and Destinations: A European Perspective

Tourism is of great economic importance and significance for the European East Alpine regions. But to an increasing degree, low productivity resulting from the small-business structure of the Alpine region weakens the economic and social leadership of tourism. In the last few decades overcoming these difficulties often included substantial supporting of institutionalised tourism organisations by tourism policy, with the intention to bundle forces and to achieve growing global competition. Change in international tourist markets demands the pursuance of completely new strategies, particularly because the small-business structure of Alpine tourism in the past has always been the basis for its many positive effects for the local and regional population alike. By keeping its function of balancing regional economic growth, tourism policy's main responsibility for the future in the East Alpine region will be to create the prerequisites required for an adaptation to the new situation in the tourist markets. In addition, the support of tourism organisations is needed for achieving corporate success, which cannot be realised by individual entrepreneurs in the tourist industry owing to their small-business structure. The key to adaptation lies in the improvement of qualifications. This improvement should lead to the development of new skills for tourist cooperations as a basis for the strategic transition from institutionalised tourism organisations to flexible and market-oriented destination management companies.     

Destination Competitiveness: Determinants and Indicators

The paper develops a model of destination competitiveness that will enable comparisons between countries and between tourism sector industries. The model seeks to capture the main elements of competitiveness highlighted in the general literature, while appreciating the special issues involved in exploring the notion of destination competitiveness as emphasised by tourism researchers. Associated with the model is a set of indicators that can be used to measure the competitiveness of any given destination. These indicators, comprising both objective and subjective measures, were identified from the major elements comprising the generic destination competitiveness model and also from discussions at workshops held in Korea and Australia. This paper has four major objectives: to develop a model of destination competitiveness that identifies key success factors in determining destination competitiveness; to develop an appropriate set of indicators of destination competitiveness; to highlight the advantages and limitations of the model; and to identify areas for further conceptual and empirical research. The development of a model of destination competitiveness and an associated set of indicators allows identification of the relative strengths and weaknesses of different tourism destinations, and can be used by industry and governments to increase tourism numbers and expenditure, and enhance socioeconomic prosperity.     

Research to Estimate and Manage Carrying Capacity of a Tourist Attraction: A Study of Alcatraz Island

Carrying capacity has been a long-standing issue in management of parks, outdoor recreation and tourism. Contemporary carrying capacity frameworks rely on formulation of indicators and standards of quality to define and manage carrying capacity. This paper describes a programme of research to support estimation and management of carrying capacity of Alcatraz Island, an historic site within Golden Gate National Recreation Area, California, USA, and a heavily visited tourist attraction. Research included: (1) a survey of visitors to Alcatraz Island to identify indicators and standards of quality for the visitor experience; and (2) development of a computer simulation model of visitor use to estimate maximum daily use levels without violating standards of quality. Study findings are used to estimate a range of carrying capacities for the prison cellhouse and for the island as a whole.     

Managing destination brands: establishing a theoretical foundation

There is general agreement in the literature that the marketing of places as brands requires “a special type of marketing” (Ashworth 1993, p. 648). But while the problems inherent in place marketing are well documented (see for example Karavatzis and Ashworth 2005) very little attention has been given to the development of a theory of destination branding which can be used to guide destination brand managers and form the basis of future research. The conclusions from a review of the literature are tested against the experiences of practitioners (Churchill 1979) by means of 25 depth interviews with Senior Managers in 20 Destination Marketing Organisations. Five critical antecedents of successful destination branding are identified: stakeholder partnerships, brand leadership, departmental coordination, brand communications and brand culture. Two key mediating factors are also identified: brand reality and brand architecture. The managerial implications of these findings are discussed.     

The Role of Quality and Eco-Labelling Systems in Destination Benchmarking

There have been limited applications of benchmarking in tourism, particularly for tourist destinations. This paper proposes that benchmarking may be used in managing the performance of tourist destinations. It suggests that eco-labelling and quality systems may be used as enablers of destination benchmarking when eco-label and quality system information is available but other benchmark information is not. Further, the paper argues that there are a number of potential benefits in using eco-label and quality system information as a substitute for conventional benchmarking material.