PATTERNS OF INNOVATION IN THE SERVICE SECTOR: SOME INSIGHTS FROM THE SPANISH INNOVATION SURVEY

Although the attention of innovation studies has traditionally been focused on manufacturing, the differential features of innovation activities carried out by services are gaining more and more relevance in innovation research. The aim of this paper is to thoroughly analyse the data from the Spanish Innovation Survey 2000, the first large-scale innovation survey that included service activities in Spain, in order to identify the main patterns of innovation in Spanish services. The results of our investigations confirm that a high degree of heterogeneity, in relation to innovation patterns, exists among service firms and among service industries as well. Nevertheless, important similarities are found between pioneer classifications, such as the theoretical taxonomy of service industries by Soete and Miozzo (1989) Soete, L. and Miozzo, M. 1989. “Trade and Development in Services: A Technological Perspective”. The Netherlands: MERIT Research Memorandum, 89-031. MERIT.  [Google Scholar] or the classification of service firms elaborated by Hollenstein (2003) Hollenstein, H. 2003. Innovation modes in the Swiss service sector: a cluster analysis based on firm-level data. Research Policy, 32(5): 845–863. [Crossref], [Web of Science ®] , [Google Scholar], and the taxonomy we obtained by applying multivariate analysis.