| 基于IAHP的流程重组预警指标体系设计 |
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| 引用本文： | 岳欣华,江孝感,冯勤超.基于IAHP的流程重组预警指标体系设计[J].价值工程,2007,26(11):82-85. |
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| 作者姓名： | 岳欣华 江孝感 冯勤超 |
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| 作者单位： | 东南大学,经济管理学院,南京,210096 |
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| 摘 要： | 根据业务流程重组预警的实际需要,结合业务流程重组评价指标,构建了涵盖流程效率、资源利用率、流程成本及顾客满意度四个方面的业务流程重组预警的指标体系。最后用改进的层次分析法(IAHP法),对该指标体系进行了评价,得出了各指标对业务流程重组影响的权重。
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| 关 键 词： | 业务流程重组 预警指标 改进的层次分析法 |
| 文章编号： | 1006-4311（2007）11-0082-04 |
The Designment of Warning and Prediction Index System of Business Process Reengineering Based on Improved Analysis of Hierarchy Process |
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| Yue Xinhua,Jiang Xiaogan,Feng Qinchao.The Designment of Warning and Prediction Index System of Business Process Reengineering Based on Improved Analysis of Hierarchy Process[J].Value Engineering,2007,26(11):82-85. |
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| Authors: | Yue Xinhua Jiang Xiaogan Feng Qinchao |
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| Institution: | School of Economic Management, Southeast University, Nanjing 210096, China |
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| Abstract: | In the light of the demand of application and assessment index system of business process,this paper establishs the warning and prediction index system of business process,which include the following four aspects:the efficiency of business process,the cost of business process,the degree of customer's satisfaction and the availability ratio of reasource.Then,this paper evaluates these indexs' influence on business process regineering using improved analysis of hierarchy process and endeces these indexs' weighing coefficient. |
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| Keywords: | business process reengineering warning and prediction index improved analysis of hierarchy process |
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