搞好客服文化建设,提高企业服务竞争力

企业客服人员是直接面向客户的团队,服务水平的高低直接影响着企业的客户满意度和企业的名誉。文章先分析了企业重视客服工作的必要性,然后从企业的软环境和硬环境两个方面分析了如何提高员工对企业的满意度和忠诚度。软环境方面包括员工的思想的统一、员工的技能的提高、团队精神的建设、员工的激励活动,硬环境包括客服部门办公室的布置、绿化、空气、光线、颜色、声音,文章重点分析了这些因素对员工工作的影响,并提出了解决方案。

To Improve Customer Service Culture and the Competitiveness of Business Services

The stuff of business customer service is the team facing the customer directly.The level of service directly affects the customer satisfaction of corporate and corporate reputation.The article first analyzes the necessity of emphasizing on the customer service work for corporate,and analyzes how to improve staff's satisfaction and loyalty to business from the the company's soft and hard environment.Soft environment includes the unified idea of the staff,improvement of staff skills,team building and the inc...