|
|||||
|
|
How to boost frontline employee service recovery performance: the role of cultural intelligence |
|
| Authors: | Costers Annelies Van Vaerenbergh Yves Van den Broeck Anja |
| Affiliation: | 1.KU Leuven, Leuven, Belgium ; |
| Abstract: | Service Business - Satisfying complaining customers is challenging, especially when dealing with the increasing number of customers with culturally diverse backgrounds. The purpose of this study is... |
| Keywords: | |
| 本文献已被 SpringerLink 等数据库收录！ | |