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How CSR serves as a preventive mechanism for coping with dysfunctional customer behavior |
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| Authors: | Kim Jiyoung Lacey Russell Kim Hae-Ryong Suh Jaebeom |
| Affiliation: | 1.Cornell Institute for Healthy Futures, Cornell University, Ithaca, NY, USA ;2.Xavier University, Cincinnati, OH, USA ;3.Konkuk University, Chungju, Korea ;4.Kansas State University, Manhattan, KS, USA ; |
| Abstract: | Service Business - Based on empirical results involving 237 frontline service employees (FSEs) of a South Korean insurance company, this study reveals how FSEs’ views of their company’s... |
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| 本文献已被 SpringerLink 等数据库收录！ | |