Measuring Corporate Social Responsibility: A Scale Development Study |
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Authors: | Duygu Turker |
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Institution: | (1) Vocational School, Yasar University, Kazim Dirik Mah., 364 Sok., No. 5, Bornova, Izmir, 35500, Turkey |
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Abstract: | Corporate social responsibility (CSR) is one of the most prominent concepts in the literature and, in short, indicates the
positive impacts of businesses on their stakeholders. Despite the growing body of literature on this concept, the measurement
of CSR is still problematic. Although the literature provides several methods for measuring corporate social activities, almost
all of them have some limitations. The purpose of this study is to provide an original, valid, and reliable measure of CSR
reflecting the responsibilities of a business to various stakeholders. Based on a proposed conceptual framework of CSR, a
scale was developed through a systematic scale development process. In the study, exploratory factor analysis was conducted
to determine the underlying factorial structure of the scale. Data was collected from 269 business professionals working in
Turkey. The results of the analysis provided a four-dimensional structure of CSR, including CSR to social and nonsocial stakeholders,
employees, customers, and government. |
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Keywords: | Corporate social responsibility employees scale development stakeholders Turkey |
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