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A study of southeast Asia tourists' perceptions of service quality in the San Francisco bay area |
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| Authors: | Hailin Qu Holly Hyun‐jung Im |
| Institution: | 1. Professor in the School of Hotel and Restaurant Administration , Oklahoma State University , 210 HES West, Stillwater, OK, 77078 E-mail: qhailin@okstate.edu;2. PhD student in the School of Hotel and Restaurant Administration , Oklahoma State University , 210 HES West, Stillwater, OK, 77078 E-mail: hollyim@hotmail.com |
| Abstract: | |
| Keywords: | Cross‐cultural differences service quality Southeast Asia San Francisco international tourist the Bay Area |