The effects of shopping value on retail outcomes: a comparison between department stores and hypermarkets |
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| Authors: | Hsiu-Hui Chang Wenchang Fang |
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| Affiliation: | 1. International Business , Chungyu Institute of Technology , 40, Yi 7th Road, Keelung , 20103 , Taiwan, Republic of China;2. Business Administration , National Taipei University , 69, Sec 2, Chien-Kuo N. Road, Taipei , 10433 , Taiwan, Republic of China changschool@hotmail.com;4. Business Administration , National Taipei University , 69, Sec 2, Chien-Kuo N. Road, Taipei , 10433 , Taiwan, Republic of China |
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| Abstract: | Shopping in various retail formats involves both utilitarian and hedonic value. Taiwan residents shop at department stores and hypermarkets frequently, compared to other retailers. This study contrasts the differential effects of shopping value on retail outcomes in department stores and hypermarkets. The results support predicted relationships: (1) in the department store context, (a) hedonic shopping value perceived by shoppers is higher than utilitarian shopping value; (b) hedonic shopping value has a greater effect on satisfaction and word-of-mouth than utilitarian shopping value; and (2) in the hypermarket context, (a) utilitarian shopping value perceived by shoppers is higher than hedonic shopping value; (b) utilitarian shopping value has a greater effect on satisfaction and repatronage intentions than hedonic shopping value. |
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| Keywords: | hedonic value utilitarian value customer satisfaction retailing |
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