A New Framework for Service Supply Chains |
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| Authors: | Tuncdan Baltacioglu Erhan Ada Melike D. Kaplan Oznur Yurt And Y. Cem Kaplan |
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| Affiliation: | 1. School of Accounting, Banking and Economics. , University of Wales Bangor , Bangor, LL572DG, UKGwynedd;2. Department of Economics and Financial Studies , Napier University , Edinburgh, EH114BN, UK |
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| Abstract: | Despite the extensive amount of academic work devoted to supply chain management, today the structure of service supply chains still remains unexplored. The aim of this paper is to verify and explain this gap with regard to the unique nature of the services industry and the applicability of existing supply chain management literature to service businesses. This paper develops a new model for service supply chains and applies it to the healthcare industry. The results of this study are relevant both to practitioners in the services industry and to researchers conducting further studies in the field. |
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