The effects of polychronic-orientation upon retail employee satisfaction and turnover |
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Authors: | Aaron Arndt Todd J Arnold Timothy D Landry |
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Institution: | a The University of Oklahoma, Price College of Business, Division of Marketing and Supply Chain, 307 West Brooks, Adams Hall, Norman, OK 73019, United States b Oklahoma State University, Spears School of Business, Department of Marketing, 311A Business Building, Stillwater, OK 74078, United States |
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Abstract: | Keeping front-line retail employees satisfied, and subsequently reducing their turnover, is important in retail management. This study introduces polychronic-orientation, or an employee's preference for switching between multiple tasks within the same time-block, as an employee trait with important implications for retail employee turnover. It demonstrates empirically that a polychronic-orientation has both direct (employee fit) and indirect (through fairness perceptions) effects on retail employee satisfaction. Moreover, by exploring these effects across career stages, polychronicity is revealed to be a stable and enduring trait but one whose impact is magnified in early stages of the retail career. Implications for hiring and employee education are derived. |
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Keywords: | Polychronicity Fairness Employee fit Multi-tasking Motivation Turnover Hiring |
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