| 物流企业服务质量评价指标的研究 |
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| 引用本文： | 傅岚.物流企业服务质量评价指标的研究[J].中国市场,2009(2):28-30. |
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| 作者姓名： | 傅岚 |
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| 作者单位： | 江西财经大学,统计学院,物流管理系,江西,南昌,330013 |
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| 基金项目： | 江西财经大学校级课题 |
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| 摘 要： | 本文阐述了物流企业服务质量的相关理论,在此基础上建立了一套物流企业服务质量评价指标体系,并运用此指标体系进行了仿真验证,以期对物流企业服务质量的提高提供参考。
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| 关 键 词： | 物流企业 服务质量 评价指标 |
Research on the Evaluation Index of Logistics Enterprises' Service Quality |
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| FU Lan.Research on the Evaluation Index of Logistics Enterprises' Service Quality[J].China Market,2009(2):28-30. |
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| Authors: | FU Lan |
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| Institution: | Department of logistics Management;Statistics Institute;Jiangxi University of Finance and Economics;Nanchang 330013;China |
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| Abstract: | This paper first introduced the theory of logistics enterprises' service quality.Then established a series of evaluation index of logistics enterprises' service quality,and used it to make a validate,so as to provide suggestions for the improvement of logistics enterprises service quality. |
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| Keywords: | logistics enterprises service quality evaluation index |
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