An analysis of job dissatisfaction and turnover to reduce global supply chain risk: Evidence from China |
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| Authors: | Bin Jiang Revenor C Baker Gregory V Frazier |
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| Institution: | 1. Department of Management, Kellstadt Graduate School of Business, DePaul University, 1 E. Jackson Boulevard, Chicago, IL 60604, United States;2. Department of Information Systems and Operations Management, College of Business Administration, The University of Texas at Arlington, Box 19437, Arlington, TX 76019, United States |
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| Abstract: | Suppliers’ labor problems in developing countries have emerged as a key risk in global supply chains. In China's coastal industrial zones, where most Fortune 500 companies have established their manufacturing bases, local suppliers are facing serious labor turnover problems. High labor turnover rates have caused poor quality, low productivity, and unfilled orders in supply chains. Applying a combination of quantitative techniques to determine the reasons why workers leave China's export factories, this research tries to identify the root causes of job dissatisfaction leading to turnover and provides managerial implications that may assist managers in dealing with labor-related supply chain risks. |
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| Keywords: | Human resource/operations interface Supply management Global operations Questionnaires/surveys/interviews |
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