| 企业经验知识管理的若干基本问题 |
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| 引用本文： | 张承耀.企业经验知识管理的若干基本问题[J].北京市经济管理干部学院学报,2011,26(4):28-31,44. |
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| 作者姓名： | 张承耀 |
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| 作者单位： | 中国社会科学院工业经济研究所,北京,100836 |
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| 基金项目： | 中国社会科学院老年科研基金资助项目 |
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| 摘 要： | 知识管理的核心功能是将隐性知识显性化,以便于实现知识共享。本文首先揭示了经验知识管理的内涵与必要性;其次探讨了经验知识管理的内容、形式、层次和主体;同时也提出若干结论与建议。
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| 关 键 词： | 知识管理 员工经验知识 顾客经验知识 经验知识管理 |
Basic issues of firms’ experience knowledge management |
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| ZHANG Cheng-yao.Basic issues of firms’ experience knowledge management[J].Journal of Beijing Institute of Economic Management,2011,26(4):28-31,44. |
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| Authors: | ZHANG Cheng-yao |
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| Institution: | ZHANG Cheng-yao(Institute of Industrial Economics of CASS,Beijing 100836,China) |
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| Abstract: | The core function of knowledge management is converting tacit knowledge to explicit knowledge,so to realize the sharing of knowledge.This article revealed the connotation and necessity of experience knowledge management,and elaborated the content,forms,hierarchy and agent of experience knowledge management.Finally,some conclusions were provided. |
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| Keywords: | knowledge management employee experience knowledge management customer experience knowledge management experience knowledge management |
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