Exploring the antecedents of intentions to leave the job: The case of luxury hotel staff |
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| Institution: | 2. Department of Marketing, Operations and Management, Instituto Universitário de Lisboa (ISCTE-IUL), Lisbon 1649-026, Portugal;3. Banarsidas Chandiwala Institute of Hotel Management & Catering Technology, Guru Govind Singh Indraprastha University, Maa Anandmai Marg, Kalkaji, New Delhi, India;1. School of Hospitality Management, The Pennsylvania State University, University Park, PA 16802, United States;2. Department of Consumer Sciences, The Ohio State University, Columbus, OH 43210, United States;3. Sellinger School of Business & Management, Loyola University Maryland, Baltimore, MD 21201, United States;1. School of Hotel, Restaurant, & Tourism Management, University of South Carolina, 701 Assembly Street, Columbia, SC 29802, 803.777.9472, USA;2. Department of Hospitality & Tourism Management, University of Massachusetts Amherst, 012 Flint Lab, Amherst, MA 01003, USA;3. ACCOR Hotels, One Park Square at Doral, 3470 NW 82nd Avenue, Suite 600, Doral, FL 33122, USA;1. Dokuz Eylül University, Seferihisar Fevziye Hepkon School of Applied Sciences, ?zmir, Turkey;2. Mersin University, Social Sciences Institute, Mersin, Turkey;1. School of Economics and Management, Beihang University, Beijing, China;2. Key Laboratory of Complex System Analysis, Management and Decision (Beihang University), Ministry of Education, China;3. College of Business Administration, Capital University of Economics and Business, Beijing, China;1. School of Hotel & Tourism Management, Hong Kong Polytechnic University, Room 831, 17 Science Museum Road, TST East, Kowloon, Hong Kong;2. School of Tourism at Baekseok Culture University, 58 Moonam-ro, Dongnam-gu, Cheonan-si, Chungcheongnam-do 330-705, South Korea;3. Dongseo University, 47 Jurye-ro, Sasang-gu, Busan 617-716, South Korea |
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| Abstract: | The aim of this study is to assess the antecedents of employee’ intentions to resign from their jobs in luxury hotels in India. Two aspects are considered in this context: firstly, the employees’ enthusiasm for the profession and organisation, the nature of the work and its impact on social and family life. Secondly, their level of satisfaction with the job in terms of organisational loyalty, relationship with supervisors, job security, earnings and additional benefits. A theoretical model (see Fig. 1) and seven hypotheses are tested to indicate whether the employees’ level of agreement with statements about the job and their level of satisfaction with the job will impact their intentions to quit. The study further examines if any current employees intend to leave their job. The term luxury hotel is used to represent 5 star and 4 star hotels of India.Findings from the analyses of 884 responses suggest that, when considering intentions to resign from the job, a negative relationship is found between professional and organisational enthusiasm and perceptions about the work being stimulating. No support was found for a positive relationship between the extent work impacted social and family life and the intention to quit. However, results supported the notion that the employee's organisational loyalty has a negative effect on his/her intention to resign from the job. Our findings contradict several other studies in that they suggest the employee's intention to resign from the job increases as job security and earnings improve. The study is distinctive as it explores intentions luxury hotel employees in India to leave their jobs; three is little evidence in the wider literature of similar attempts in the context of the Indian hotel industry. The outcomes have implications for both theory and practice as this is the first such major study in the context of the hotel industry in India where there is a population of over a billion people and an expanding hotel industry. |
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| Keywords: | Staff turnover Intentions Luxury hotels India |
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