Performing: Hotel room attendants’ employment experiences |
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| Institution: | 1. Griffith University, Australia;2. Imagine Consulting Group International, Australia;1. Bournemouth University, UK;2. Monash University, Australia;3. Southern Cross University, Australia;4. University of Ljubljana, Slovenia;5. Griffith University, Australia;6. University of New South Wales, Australia;1. School of Hospitality and Tourism Management, George Brown College, Toronto, Canada ON M5A 1N1;2. Department of Recreation and Leisure Studies, University of Waterloo, Waterloo, ON, Canada N2L 3G1 |
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| Abstract: | Performing is a socio-psychological process of defining self as a room attendant and finding dignity in the course of completing daily tasks while interacting with other social actors—guests and hotel employees—on hotel stages. The grounded theory of performing emerged from qualitative research, informed by socialist-feminist critical theory and qualitative social constructivist grounded theory. Forty-six room attendants working in one of five participating 5-star hotels located in South East Queensland, Australia, were interviewed. Performing has ramifications for tourism service provision, specifically, hotel praxis and the need for greater acknowledgement of room attendants as a community of value, possessing practical knowledge that could be used to improve daily operations, enhancing guest interactions and tourism service experiences. |
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| Keywords: | Room attendants Workplace experiences Grounded theory Performing |
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