企业人力资源管理质量及其评价系统

企业人力资源管理质量是企业全面质量管理的一个组成部分,它既属于过程质量,也属于结果质量,是企业软质量管理中卓越绩效评价准则(CPE)的主要内容之一。本文在吸收国内外相关研究成果的基础上,基于作者对12家企业的重点调查和对112家企业的问卷调查,从人员能力成熟度(P-CMM)角度提出企业人力资源管理质量评价模型。本文认为企业人力资源管理质量可以从低到高依次划分为事务型、规范型、监督型、绩效型、战略型、文化型和变革型等七个关键过程域(KPA)。在此基础上,论文从二级KPA和关键实践及其标准业务流程(SOP)两个角度,分别讨论了七个KPA的评价问题,并且进一步研究了七个KPA中的关键绩效指标(KPI)的评价问题。

Quality of Corporate Human Resource Management and Its Evaluation System

Quality of corporate human resource man- agement is a part of corporate total quality manage- ment.It lies both in process and result and is among keys to CPE in corporate soft quality management. Based on other relevant research outcomes in China and foreign countries and investigation of 12 key en- terprises and questionnaire interviews of 112 enterpri- ses,we present quality evaluation model of corporate human resource management.Quality of corporate human resource management can be divided from low to top into seven KPA:Administration,normative- ness,control,performance,strategy,culture and change.Based on this,this paper,from two angles of second KPA and key practice and SOP,discusses 7 questions of evaluation of KPA,and investigates fur- ther the evaluation of KPA in them.