酒店一线员工职业倦怠与离职倾向关系研究

文章采用Maslach＆Jackson职业倦怠量表MBI设计了酒店一线员工职业倦怠量表，采用多元回归分析检验酒店一线员工职业倦怠与员工离职倾向之间的相关关系，采用独立样本T检验和单因素方差分析检验职业倦怠、离职倾向在人口统计学变量上的差异。结果显示，情绪耗竭、去人格化和个人成就感低落与离职倾向存在正相关关系；除学历外，不同性别、年龄、所属部门、工作年限一线员工职业倦怠与离职倾向程度存在显著性差异。因此，文章提出酒店应实行导师制，加强对员工职业倦怠情绪的疏导、强化人文关怀、重视激励和实施差异化管理。

An Empirical Study of Relationship Between Job Burnout and Turnover Intention of Hotel Frontline Employees

This paper designs index system of frontline employees＇ job burnout in hotel according to Maslach Burnout Inventory （MBI）, and uses the analysis of regression （Edition SPSS19. 0） on the data from questionnaire to discuss the effect of job burnout on turnover intention of hotel frontline employees, then uses T test and one-way ANOVA to analyses demographic differences of the variables. The results show that the emotion exhaustion, depersonalization and ineffectiveness have a positive predictive role for turnover intention, and the different sex, age, time of working and department have different effect on job burnout and turnover intention of hotel frontline employees except for education background Therefore, this paper gives following suggestions： assigning older employees as supervisors of new staff to guide their job attitudes; paying more attention to human care for hotel staff; motivating employees by training, re- warding and career planning; taking different approaches to manage different employees.