Metamorphosis in hospitality: A tradition of sexual harassment |
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Authors: | Jill Poulston |
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Institution: | 1. School of Hospitality and Tourism, Auckland University of Technology, Private Bag 92006, Auckland, New Zealand;2. New Zealand Tourism Research Institute, New Zealand |
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Abstract: | This study measures the incidence and tolerance of sexual harassment in hospitality in an effort to understand its causes. It examines the tradition of sexual behaviour in hospitality, exacerbated by hierarchical structures, the nature of hospitality work, the characteristics of typical front line workers, customers’ reduced sense of responsibility, and an emphasis on meeting customers’ needs. Customer contact is shown to be a key predictor of harassment, especially for young European women. The typical profiles of hospitality staff and the nature and traditions of the industry are considered important causes of harassment in hospitality. |
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Keywords: | Hospitality Sexual harassment Workplace problems Food and beverages Power |
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