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| 航空公司第三方投诉问题研究 | |
| 引用本文： | 龙继林. 航空公司第三方投诉问题研究[J]. 经济研究导刊, 2011, 0(18): 112-116 |
| 作者姓名： | 龙继林 |
| 作者单位： | 中国民航大学,经济与管理学院,天津,300300 |
| 摘 要： | 第三方投诉是投诉的一种重要形式,它对被投诉者会造成重大的负面影响。随着航空运输业的快速发展,航空公司第三方投诉已经成为不可忽视的问题。基于2006—2010年中国航空运输服务投诉的数据,介绍航空公司第三方服务投诉的基本现状,分析导致第三方投诉的原因,最后提出应对第三方投诉的基本对策。 |
| 关 键 词： | 航空公司 航空运输 服务质量 第三方投诉 |
Study on Airline Service Complaint to the Third Party in China |
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| LONG Ji-lin. Study on Airline Service Complaint to the Third Party in China[J]. Economic Research Guide, 2011, 0(18): 112-116 | |
| Authors: | LONG Ji-lin |
| Affiliation: | LONG Ji-lin(School of Economics and Management,Civil Aviation University of China,Tianjin 300300,China) |
| Abstract: | Complaint to the third party is an important form of complaint,which will has great negative impact on complaint object.With the rapid development of civil aviation tranport industry,airline＇s complaint to the third party has been an evident issue in China.Based on the data of 2006—2010 from China＇s aviation transport service complaint,this paper firstly introduces the status quo of complaint to the third party of airline.Then,it analyzes the reasons.Finally,it takes out some countermeasures to airline complaint to the third party. |
| Keywords: | airline aviation transport service quality complaint to the third party |
| 本文献已被 维普 万方数据 等数据库收录！ | |