A virtual market in your pocket: How does mobile augmented reality (MAR) influence consumer decision making? |
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| Institution: | 1. Orfalea College of Business, Cal Poly, SLO, USA;2. Adam Smith Business School, University of Glasgow, UK;1. Department of Economics, Chung-Ang University, Seoul, South Korea;2. Department of International Logistics, Chung-Ang University, Seoul, South Korea;3. School of Civil and Environmental Engineering, Nanyang Technological University, Singapore;1. Middlesex University London, UK;2. Brandenburg University of Technology, Cottbus, Germany;3. University of Bayreuth, Germany |
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| Abstract: | This research investigates the extent to which Mobile Augmented Reality (MAR) apps can influence user attitudes and shopping behavior. It empirically explores user experience and examines its effects on consumer perceptions of hedonic and utilitarian gratification, informativeness, and ease of use. Findings indicate perceptions of gratification and informativeness significantly associate with MAR app use. When consumers perceived the MAR app as enjoyable, useful, and contributing to the information acquisition, they were inclined toward a more positive affective response. Practically it provides insights into MAR use, which benefits both consumers and MAR app designers, and influences company marketing strategy. |
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| Keywords: | Behavioral intentions Virtuality Interactivity Informativeness Stimulus-organism-response Gratifications Mobile augmented reality |
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