Interactive effects of supervisor support,diversity climate,and employee cynicism on work adjustment and performance |
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| Institution: | 1. Department of Psychology, Henan University, China;2. School of Hospitality and Tourism, Auckland University of Technology, New Zealand;3. School of Hospitality Management, Kyung Hee University, South Korea;4. School of Business, Konkuk University, South Korea;1. Department of Hotel and Tourism Management, Cyprus University of Technology, Spirou Araouzou 115, P.O. Box 50329, 3036 Limassol, Cyprus;2. School of Business and Management, University of Central Lancashire (Cyprus), 12-14 University Avenue, Pyla, 7080 Larnaka, Cyprus;1. Department of Psychology, Henan University, China;2. School of Hospitality and Tourism, Auckland University of Technology, New Zealand;3. Hospitality and Tourism Institute, Duy Tan University, Viet Nam;4. Faculty of Social Sciences and Humanities, Duy Tan University, Viet Nam;1. Gumushane University, Gumushane, 29020, Turkey;2. Anadolu University, Eskisehir, 26470, Turkey |
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| Abstract: | This study examined the interactive effects of perceived supervisor support (PSS), diversity climate, and employee cynicism on the work adjustment and performance of temporary migrant workers in the UAE’s hospitality industry. Drawing on the conservation of resources and trait activation theories, we hypothesized a three-way interaction effect of PSS, diversity climate, and employee cynicism on work adjustment. An effect of work adjustment on employees’ in-role performance was also proposed. Using two waves of data collected from 239 hospitality frontline employees and their direct supervisors, we found that PSS impacts more positively on the adjustment of employees with high cynicism when diversity climate is also positive. Employees with low cynicism display high adjustment with PSS even in less positive diversity climates. The indirect effect of PSS on in-role performance (via workplace adjustment) is also significant in inclusive climates for highly cynical employees. |
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| Keywords: | Perceived supervisor support Diversity climate Cynical beliefs Work adjustment Temporary migrant workers |
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