Fine-dining in prisons: Online TripAdvisor reviews of The Clink training restaurants |
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| Institution: | 1. Department of Marketing, Events and Tourism, University of Greenwich, London SE10 9LS, United Kingdom;2. School of Hospitality and Tourism, Auckland University of Technology, WH Building, 49 Wellesley Street East, Auckland 1010, New Zealand;1. TU Dortmund University, Center of Higher Education, Hohe Str. 141, 44139 Dortmund, Germany;2. TU Dortmund University, Faculty of Social Science, Emil-Figge-Str. 50, 44227 Dortmund, Germany;1. Howard Feiertag Department of Hospitality and Tourism Management, Pamplin College of Business, Virginia Polytechnic Institute and State University, 295 West Campus Drive, Blacksburg, VA, 24061, United States;2. Chaplin School of Hospitality & Tourism Management, Florida International University, 3000 Northeast 151st Street, North Miami, FL, 33181, United States;3. University of Nevada, Las Vegas William F. Harrah College of Hotel Administration, 4505 S. Maryland Parkway, Las Vegas, NV, 89119, United States;1. Instituto Universitário de Lisboa (ISCTE-IUL), ISTAR, Lisboa, Portugal;2. ALGORITMI Research Centre, University of Minho, Guimarães, Portugal;3. Instituto Universitário de Lisboa (ISCTE-IUL), Lisboa, Portugal;4. INESC-ID, Lisboa, Portugal;1. Northern Illinois University, NIU College of Business, 740 Garden Road DeKalb, IL 60115, USA;2. Louisiana State University, 2219 Business Education Complex South, 501 South Quad Drive, Baton Rouge, LA 70803, USA;3. University of Pavia, Via San Felice 5, 27100 Pavia, PV, Italy;4. Ming Chuan University, 5 De Ming Road, Gui Shan District, Taoyuan County 333, Taiwan |
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| Abstract: | This study evaluated customer reviews about The Clink restaurants to understand how they are rated and what experience is gained by fine dining in a prison. The Clink Charity runs training restaurants in four U.K. prisons and aims to change attitudes and transform lives through prisoner rehabilitation. This research used an interpretive case study of the Clink restaurants to evaluate online customer reviews posted on TripAdvisor. In total, 3951 reviews were analysed using Leximancer 5.0. The most prominent themes were Food: ‘fine-dining in prisons’, Visit: ‘The Clink ambassadors’, and Prison: ‘the inside and outside divide’. Despite the prison location, customers reported having exceptional, professional and memorable dining experiences delivered by highly trained chefs, and that the front of house staff would rival those in many fine-dining restaurants. Further research is required to confirm how dining at a Clink restaurant may have potentially begun to change the public perceptions of prisoners. |
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| Keywords: | Prison Hospitality industry Training restaurants Leximancer TripAdvisor Customer reviews |
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