服务业企业标准化工作探析

标准化是服务业企业服务、经营、管理活动的基础，是创造良好服务秩序的重要保证。目前，在国家大力发展服务业，促进经济转型的重要时期，深人领会标准化的精髓，结合企业实际，合理组织标准化工作，运用标准化方法，对企业的健康发展至关重要。文章分析了标准化工作对服务业企业发展的重要作用，提出了标准化工作管理的职能，阐述了标准化的工作内容，对企业开展标准化工作、提升核心竞争力具有重要的意义。

Analysis and Research on Standardization of Enterprises in Service Sector

Standardization is the basis of service, operation, management for a service enterprise, and an important guarantee to create a good service order. At present, we are in an important period of economic transition. These will be significant for the development of enterprises that understanding the essence of standardization, rationally organizing the standardization work with business practice, using the standardized methods. This paper analyzes the important role of standardization work played in the business development of service enterprise, proposes the management function and describes the content of standardization work. It will be great significance for enterprises to develop standardization and enhance the core competitiveness.