| 通信运营企业客户服务质量的价值评估研究 |
| |
| 引用本文： | 陈文沛.通信运营企业客户服务质量的价值评估研究[J].价值工程,2005,24(4):64-65. |
| |
| 作者姓名： | 陈文沛 |
| |
| 作者单位： | 重庆邮电学院管理学院,重庆,400065 |
| |
| 摘 要： | 本文拟通过顾客满意度测评,对通信服务企业的服务质量进行量化评估;并结合因素重要性推导模型,判断目前服务质量中急需改进的因素,以便提高企业服务质量。
|
| 关 键 词： | 通信服务企业 客户服务 顾客满意度 价值评估 |
| 文章编号： | 1006-4311(2005)04-0067-02 |
The Research of Evaluation of Customer Service Quality in Telecommunication Enterprise |
| |
| Chen Wenpei.The Research of Evaluation of Customer Service Quality in Telecommunication Enterprise[J].Value Engineering,2005,24(4):64-65. |
| |
| Authors: | Chen Wenpei |
| |
| Abstract: | This paper evaluates customer service quality by the degree of customer satisfaction in telecommunication enterprise; and decides which are the most important factors in service quality by model of factor importance. |
| |
| Keywords: | telecommunication enterprise customer service degree of customer satisfaction evaluation |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
