基于群组层次分析法的配送绩效评价的研究

配送绩效评价是配送中心战略管理的一个重要组成部分,有效的配送绩效评价能帮助配送中心分析问题寻找差距,从而促使配送中心提高综合实力。本文探讨了配送中心配送活动的绩效评价指标体系和评价方法。从顾客满意度的角度出发构建了评价指标体系,对每个指标的内涵做了解释。建立了绩效评价模型,确定各指标的权重采用群组层次分析法,通过编程计算得出最终结果。目的是使配送活动在达到顾客一定满意度的前提下,总成本最低。

Research on Performance Evaluation of Distribution Based on Group-AHP

The performance evaluation of distribution is an important part of strategy management in the distribution center. Effective evaluation can help the distribution center find the cause, which motivates the distribution center to improve its integrated power. An evaluation index system and evaluation method of distribution is designed in this paper. First, regarding customer satisfaction as an important factor, it sets up the evaluation index system for distribution. There is detailed explanation of every index particularly on its effect on the performance of distribution center. Then, a performance model is established. The weights of each index can be obtained by the method of Group-AHP. Using the final result, the total cost of distribution is lowest and the customer satisfaction achieves a certain degree.