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Dynamic capabilities through continuous improvement infrastructure
Authors:Gopesh Anand  Peter T Ward  Mohan V Tatikonda  David A Schilling  
Institution:aCollege of Business, University of Illinois at Urbana-Champaign, Champaign, IL 61820, United States;bFisher College of Business, The Ohio State University, Columbus, OH 43210, United States;cThe Kelley School of Business, Indiana University, Indianapolis, IN 46202, United States
Abstract:We examine the content of continuous improvement strategies and identify infrastructure decision areas that are important for continuous improvement initiatives. We present a framework of infrastructure based on the idea that continuous improvement can serve as a dynamic capability when it includes a comprehensive organizational context. Further, we study continuous improvement initiatives in five companies to investigate the practices used by them in each of the decision areas of our framework. This research adds to the conceptual understanding of continuous improvement and results in grounded propositions about critical areas of infrastructure for continuous improvement.
Keywords:Continuous improvement  Dynamic capabilities  Lean management  Operations strategy  Organizational learning  Six Sigma  Total quality management
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