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Dynamic capabilities through continuous improvement infrastructure |
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| Authors: | Gopesh Anand Peter T. Ward Mohan V. Tatikonda David A. Schilling |
| Affiliation: | aCollege of Business, University of Illinois at Urbana-Champaign, Champaign, IL 61820, United States;bFisher College of Business, The Ohio State University, Columbus, OH 43210, United States;cThe Kelley School of Business, Indiana University, Indianapolis, IN 46202, United States |
| Abstract: | We examine the content of continuous improvement strategies and identify infrastructure decision areas that are important for continuous improvement initiatives. We present a framework of infrastructure based on the idea that continuous improvement can serve as a dynamic capability when it includes a comprehensive organizational context. Further, we study continuous improvement initiatives in five companies to investigate the practices used by them in each of the decision areas of our framework. This research adds to the conceptual understanding of continuous improvement and results in grounded propositions about critical areas of infrastructure for continuous improvement. |
| Keywords: | Continuous improvement Dynamic capabilities Lean management Operations strategy Organizational learning Six Sigma Total quality management |
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