Satisfaction,loyalty and repatronage intentions: Role of hedonic shopping values |
| |
Institution: | 1. School of Management, Swansea University, Fabian Way, Swansea SA1 8EN, UK;2. College of Business Administration, Gulf University for Science and Technology (GUST), P.O. Box 7207, Hawally 32093, Kuwait;1. Professor of Marketing and Sales Management, Justus Liebig University, Licher Strasse 66, 35394 Giessen, Germany;2. Professor for Marketing, Zeppelin University, Am Seemooser Horn 20, 88045 Friedrichshafen, Germany |
| |
Abstract: | Today the Indian traditional retail shopper visiting various hypermarkets formats for purchasing and enjoying their valuable time with their family members and friends, as these formats offer hedonic shopping values. Therefore, this research paper focused on hypermarket shoppers of central India and the main objective of this study is to identify the role of hedonic shopping values on creation of satisfaction, loyalty and repatronage intentions with the help of proposed research framework based on 329 responses. Confirmatory factor analysis and structural equation modeling (SEM) is use to analyze and validate the proposed research framework. The result supports the relationship between hedonic shopping values with customer satisfaction, loyalty and repatronage intentions. The study also demonstrate the moderating role of gender on these relationship, which shows that both male and female consumer have different level of shopping behavior when it comes to see the influence of hedonic shopping values. Therefore, this research paper would help hypermarket retailers to design their retail store environment more attractively to maintain the optimum customer satisfaction level that enhance the loyalty and repatronage intentions in the customer in this current competitive retail scenario. |
| |
Keywords: | Hypermarket Hedonic shopping value Customer satisfaction Loyalty Repatronage intentions |
本文献已被 ScienceDirect 等数据库收录! |
|