| 基于乘客满意度的公交服务水平模糊评价 |
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| 引用本文： | 薛兴海,巩丽媛,倪亚洲.基于乘客满意度的公交服务水平模糊评价[J].科技和产业,2012(5):91-94. |
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| 作者姓名： | 薛兴海 巩丽媛 倪亚洲 |
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| 作者单位： | 济南市公共交通总公司;济南市城市交通研究中心;济南市12319热线服务中心综合科 |
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| 摘 要： | 从乘客的角度出发,建立了公交服务水平评价指标体系,保证了评价结果的客观性。在济南市公交乘客满意度调查的基础上,采用模糊评价方法对每层指标及济南公交的总体服务水平进行评价,济南公交总体服务水平的评价结果为"满意"。
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| 关 键 词： | 层次分析法 公交乘客满意度 模糊综合评价 指标体系 |
Fuzzy Comprehensive Evaluation of Bus Service Levels Based on Passenger Satisfaction |
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| XUE Xing-hai,GONG Li-yuan,NI Ya-zhou,LIU Xing-hao.Fuzzy Comprehensive Evaluation of Bus Service Levels Based on Passenger Satisfaction[J].SCIENCE TECHNOLOGY AND INDUSTRIAL,2012(5):91-94. |
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| Authors: | XUE Xing-hai GONG Li-yuan NI Ya-zhou LIU Xing-hao |
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| Institution: | 1.Jinan City Public Traffic Company,Jinan 250013,China;2.Jinan Urban Transport Reserach Center,Jinan 250031,China; 3.Comprehensive Office of Jinan 12319 Hotline Sercie Center,Jina 250102,China) |
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| Abstract: | From the perspective of the passengers,the bus service levels evaluation system to ensure the objectivity of the evaluation results.Evaluate each indicator as well as the overall level of bus service by fuzzy evaluation method based on bus passenger satisfaction survey of Jinan city,evaluation results of Jinan bus service level is satisfactory. |
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| Keywords: | AHP passenger satisfaction fuzzy comprehensive evaluation index system |
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