企业营销危机分析与对策研究

面对市场经济条件下的激烈竞争,如何预防和应付各种突如其来的营销危机,保持企业自身竞争优势,已经成为现代企业亟待解决和思考的问题。对企业而言,营销危机既意味着危险,也意味着机遇,具有隐蔽性、突变性、连带性、公开性和预知性等特点。造成营销危机的内因包括营销理念误区、营销决策失误、营销措施失当、营销人员素质低下和产品策略方面的问题,外因主要包括宏观经济环境的影响、政策法规的颁布和调整、新商务模式的冲击和人为与自然因素。面对营销危机,企业应进行预警分析和预控,开展危机营销,并针对不同情况分别实施诚信策略、转移性策略、缩减性策略、公关策略和创新策略。

Analysis of Enterprises Marketing Crisis and the Countermeasures

Faced with the increasingly fierce competition,how should the enterprises prevent and cope with marketing crisis and maintain their competitive advantages is one of problems that need to be solved urgently.Based on analysis of implication,characteristics and causes of marketing crises,the author puts forward some countermeasures to help enterprises prevent and cope with this kind of crisis.