Improving data quality during ERP implementation based on information product map

ABSTRACT

Poor Data Quality (DQ) is amajor culprit in the failure of ERP implantation. Previous DQ solutions focus more on technical approaches, ignoring the importance of seeking the root causes. Therefore, this paper proposes aprocess-driven DQ monitoring framework by Information Product Map (IPMAP). First, IPMAP is applied to visualizethe manufacturing process of critical information products. Then, the potential deficiencies that may arouse DQ problems are examined from the aspects of process and human. Finally, the corresponding DQ improvement strategies are put forward and validated in case study. The results indicate that the framework provides helpful guidance for promoting ERP DQ.