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Six strategies for competing through service: An agenda for future research |
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| Authors: | Ruth N. Bolton Dhruv Grewal Michael Levy |
| Affiliation: | a W. P. Carey School of Business, Arizona State University, PO Box 874106, Tempe, AZ 85287-4106, United States b Babson College, Wellesley, MA, United States |
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| 本文献已被 ScienceDirect 等数据库收录！ | |