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The relationship between purpose of performance appraisal and psychological contract: Generational differences as a moderator |
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| Institution: | 1. Department of Business Administration/Hospitality Management Program, The Hashemite University, Zarqa, Jordan;2. The Lester E. Kabacoff School of Hotel, Restaurant and Tourism Administration, University of New Orleans, New Orleans, LA, 70148, USA;3. Hospitality Management Program, Auburn University, Auburn, AL, 36849, USA;4. Department of Hotel Management, The University of Jordan, Aqaba, Jordan;1. Department of Marketing and Tourism Management, National Chiayi University, No. 580, Shin-Ming Road, Chiayi City 600, Taiwan, ROC;2. Department of Leisure and Recreation Management, National Taichung University of Science and Technology, No. 129, Sanmin Road, Sec. 3, Taichung 404, Taiwan, ROC;1. University of Liège, Belgium;2. Korn Ferry Institute, Amsterdam, the Netherlands;3. KU Leuven, Belgium;1. University of Prishtina, Faculty of Economy, Managment and Informatic, Kosovo;2. University of Gjilan, Faculty of Economy, Managment and Informatic, Kosovo |
| Abstract: | This study aims to explore the relationship between performance appraisal and psychological contract (PC) from the perspective of U.S. hotel employees, as perceived by different generational cohorts. The current study also examines the moderating role of generational difference on the relationship between perceived performance appraisal purpose (PAP) and hotel employees’ PC. A sample of 230 full time frontline U.S.-based hotel employees was employed to investigate these relationships. Hierarchical multiple regressions were used for data analysis and the results indicated that both administrative and developmental PAP were positively associated with PC. The positive relationship between administrative PAP and PC was significantly strengthened for Generation Y employees than for Baby Boomers and Generation Xers. There was no significant moderation effect of generational difference on the positive relationship between developmental PAP and hotel employees’ PC. The research recommended HR management practices related to designing performance appraisal systems for diverse workplace in U.S.-based hotels. |
| Keywords: | Performance appraisal purpose Psychological contract Generational differences Hotel HR Hotel employees |
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