Disentangling organizational commitment in hospitality industry: The roles of empowerment,enrichment, satisfaction and gender |
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| Institution: | 1. Department of Finance and Accounting, Faculty of Business and Economics, University of Malaga, Campus El Ejido, s/n, 29071 Málaga, Spain;2. Department of Applied Economics (Mathematics), Faculty of Business and Economics, University of Malaga, Campus El Ejido, s/n, 29071 Málaga, Spain;1. Department of Tourism, Leisure and Hospitality Management, National Chi Nan University, No. 1, University Road, Puli, Nantou, 54561, Taiwan;2. Department of Culinary Arts and Hotel Management, HungKuang University, No. 1018, Sec. 6, Taiwan Boulevard, Shalu District, Taichung City, 43302, Taiwan;3. Department of Management and Marketing, Faculty of Business, The Hong Kong Polytechnic University, No. 11, Yuk Choi Road, Hung Hom, Kowloon, Hong Kong Special Administrative Region;4. Rosen College of Hospitality Management, University of Central Florida, 9907 Universal Boulevard, Orlando, Florida, 32819-9357, USA;1. Department of Hotel and Tourism Management, Cyprus University of Technology, Spirou Araouzou 115, P.O. Box 50329, 3036 Limassol, Cyprus;2. School of Business and Management, University of Central Lancashire (Cyprus), 12-14 University Avenue, Pyla, 7080 Larnaka, Cyprus;1. School of Management, Swansea University, Swansea, SA1 8EN, United Kingdom;2. Independent Scholar & Consultant, Cardiff, Wales, United Kingdom |
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| Abstract: | This Paper identifies how the motivational strategies of empowerment and enrichment affect on the organizational commitment of hotel staff, and how the job satisfaction mediates in these relationships. We applied a Structural Equations Modeling to a sample of 257 front line hotel employees from Madrid, of which 144 were men and 113 were women. Our results provide evidence about several contributions: first, employees empowerment significantly grows job enrichment and organizational commitment; second, job enrichment increase workers’ satisfaction and commitment; third, job satisfaction enhances organizational commitment; fourth, job enrichment plays a mediating role between empowerment and both satisfaction and organizational commitment; fifth, satisfaction mediates between enrichment and commitment; finally, gender moderates the relationship between enrichment and commitment. |
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| Keywords: | Organizational commitment Workers satisfaction Job enrichment Empowerment Gender |
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