| 模糊层次法在大规模定制客户需求评估中的应用 |
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| 引用本文： | 程丹,吴清烈. 模糊层次法在大规模定制客户需求评估中的应用[J]. 价值工程, 2008, 27(11) |
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| 作者姓名： | 程丹 吴清烈 |
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| 作者单位： | 东南大学,管理工程研究所,南京,210096;东南大学,管理工程研究所,南京,210096 |
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| 摘 要： | 将模糊层次分析法应用于大规模定制客户需求评价中,来确定客户需求的权重。基于对客户需求特点的分析,建立了客户需求评价指标体系,详细阐述了模糊层次分析法的算法步骤,最后以某暖风机生产企业为例进行了实例验证。其结果表明此方法既有效又可行。
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| 关 键 词： | 大规模定制 客户需求 评价指标体系 模糊层次分析法 |
To Apply of Fuzzy Analytic Hierarchy Process to Customer Requirements Evaluation in Mass Customization |
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| Cheng Dan,Wu Qinglie. To Apply of Fuzzy Analytic Hierarchy Process to Customer Requirements Evaluation in Mass Customization[J]. Value Engineering, 2008, 27(11) |
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| Authors: | Cheng Dan Wu Qinglie |
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| Abstract: | In this paper, the approach of Fuzzy Analytic Hierarchy Process is introduced to determine the weights of customer requirements evaluation in Mass Customization. Based on the characteristics analysis of customer requirements, an evaluation index system is established and the algorithm of the proposed approach is presented in detail. Taking a heater machine company as a practical example, the algorithm validation is verified. The result indicates that the method is very effective and feasible. |
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| Keywords: | mass customization customer requirements evaluation index system fuzzy analytic hierarchy process |
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