| Abstract: | The consumer is faced with increasingly complex decision-making in relation to financial services. His or her information needs are growing more sophisticated and comprehensive. At the same time, the supply of many financial services to consumers is becoming increasingly internationalised. It is suggested that national consumer organisations should work in collaboration to identify consumers' financial information needs, to develop a shared testing programme for internationally available financial services and to share experience in developing information and communications technology-based personal financial advice.
Verbraucherinformation über Finanzdienstleistungen: Eine zukünftige Strategie für Verbraucherorganisationen Zusammenfassung Verbraucherentscheidungen in finanziellen Fragen sind schwieriger, der Informationsbedarf der Konsumenten ist umfassender und komplexer geworden. Da gleichzeitig viele finanzielle Dienstleistungen in internationalem Rahmen angeboten werden, schlägt der Beitrag vor, daß die nationalen Verbraucherorganisationen in internationaler Kooperation den Informationsbedarf der Konsumenten zu finanziellen Fragen erfassen. Außerdem sollte ein Programm zur Prüfung und Bewertung von international angebotenen finanziellen Dienstleistungen entwickelt werden.
Jeremy Mitchell was until the end of 1986 Director of the National Consumer Council (UK) and now works independently as Consumer Policy Adviser to voluntary and consumer organisations at 214 Evering Road, London E5 8AJ, UK. The paper was given to the Thirtieth Anniversary Seminar of Association des Consommateurs/Verbruikersunie at Louvain-la-Neuve, Belgium, on 11 June 1987. |
