公众对电子政务初始信任形成的影响因素研究

电子政务正逐渐为越来越多的公众所采纳。世界各国都开始重视电子政务的发展,政府大力推广电子政务最大的目标是更好的为公众服务,建设服务型政府。然而,公众很少使用电子政务。缺少信任被认为是造成使用率偏低的最重要的原因之一。本文在技术接受模型(TAM)和初始信任的理论基础之上,讨论了网络信任和政府信任这两大宏观因素对构建电子政务初始信任的作用原理。本文以政府门户网站为研究对象展开研究,希望能为政府推广电子政务提供决策参考。

A Study on Determinants of Initial Trust on E-government

E-governments are increasingly becoming a familiar fixture. Nations across the world are realizing the importance of e-government, the main objective of most e-government is to better serve citizens. However, citizen＇ s likelihood to use e-government is low. Lacking of trust has been recognized as one of the most barriers to citizen for engaging in e-government, involving the trust in the internet and the trust in the government. This paper identifies these two main factors that determine citizen trust the e-government based on technology acceptance model （TAM）, and it reviews relevant studies that investigate the elements of e-government trust. The relation between determinants and initial trust in e-government is presented.