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An empirical investigation of psychological capital among flight attendants
Institution:1. Department of Aviation and Maritime Transportation Management, Chang Jung Christian University, Tainan 71101, Taiwan;2. Department of Tourism, Food and Beverage Management, Chang Jung Christian University, Tainan 71101, Taiwan;3. Department of Business Administration, Chang Jung Christian University, Tainan 71101, Taiwan;4. Department of Finance, Chang Jung Christian University, Tainan 71101, Taiwan;5. Department of Shipping Technology, National Kaohsiung Marine University, Kaohsiung 80543, Taiwan;1. School of Hospitality Business Management, Carson College of Business, Washington State University, Pullman, WA 99164, USA;2. Graduate School of Tourism, Kyung Hee University, Seoul, South Korea;1. Department of Management Science, National Chiao Tung University, R.319, Management Building 1, 1001 University Road, Hsinchu 300, Taiwan;2. Department of Business Administration, National Central University, No.300, Jhongda Rd., Jhongli City, Taoyuan County 32001, Taiwan;1. School of Tourism and Hotel Management, Cyprus International University, Lefkosa, TRNC, Via Mersin 10, 99258, Turkey;2. Faculty of Tourism, Eastern Mediterranean University, Gazimagusa, TRNC, Via Mersin 10, 99628, Turkey;1. Indian Institute of Management Rohtak, Haryana, India;2. University of Missouri, Columbia, MO, USA
Abstract:Our paper develops and tests a research model that examines whether psychological capital (PsyCap) mediates the relationship between servant leadership and work engagement (WE) and whether WE mediates the effect of PsyCap on service recovery performance and life satisfaction. Data were collected from flight attendants with a two-week time lag in three waves and their pursers in the private airline companies in Iran. The results suggest that servant leadership influences WE indirectly only through PsyCap. The results also suggest that WE is a partial mediator between PsyCap and the aforesaid attitudinal and behavioral outcomes. Our study discusses theoretical implications and provides recommendations for managers in the airline industry.
Keywords:Iran  Life satisfaction  Psychological capital  Servant leadership  Service recovery performance  Work engagement
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