制度因素、顾客响应能力与经营绩效——国有与民营企业的对比研究

顾客响应能力是企业战略管理领域的重要能力类型,是企业获取持续竞争优势的关键。文章借鉴制度理论观点,以制度因素的管制、规范和文化认知三大基础系统为理论框架,运用247家企业实证数据,识别并验证适应性组织结构、市场聚焦型组织学习和高管团队风险偏好三类制度因素对顾客响应能力的影响作用,以及顾客响应能力与经营绩效的关系;随后在两类所有制形式下,考察上述关系差异性,深化对制度因素、顾客响应能力与经营绩效关系的理解。

Institutional Factors,Customer Response Capability and Business Performance-A Comparative Study between State-owned Enterprises and Private Enterprises

Customer response capability （CRC） is the critical capability in strategic management, and is also the key that en-terprises achieve and sustain market competitive advantages. The paper, drawing on institutional theory, undertaking the the-oretical framework of regulative, normative and cultural-cognitive basic systems, using empirical data collected from 247 en-terprises, identifies and verifies the impacts of three types of institutional factors： the adaptive organizational structure, mar-ket-focused organization learning, and top management team risk preference on CRC, and the relationship between CRC and business performance. Then the paper analyzes the differences of above relations under two different ownerships in order to deepen the understanding on the relations of institutional factors, CRC and business performance.