银行流程分类框架研究

银行流程分类框架的开发和应用能为包括中国商业银行在内的全球银行业的标杆管理、流程的标准化和测评、银行治理和问责等提供有力的支持和帮助。中国商业银行可引进银行流程分类框架,建立＂以市场为导向,以客户为中心,以风险控制为基础,以资本回报为目标＂的流程分类框架;同时,在流程银行概念的指引下,参照该框架进行标杆比较,打造核心竞争优势,提升经营业绩。

Study on Bank Process Classification Framework

The development and implication of bank process classification framework would provide powerful support and help to benchmarking,process standardization and measurement,governance and accountability of global bank industry including Chinese commercial banks.The Chinese commercial banks can bring in the bank process classification framework to establish the process classification framework which based on market orientation,customer center,risk control and assets return.Meanwhile,under the guideline of process bank,APQC bank process classification framework can be used as benchmarking to build core competitive advantage and improve operation performance.