Achieving new product success via the synchronization of exploration and exploitation across multiple levels and functional areas |
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Authors: | Aron O'Cass Nima Heirati Liem Viet Ngo |
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Institution: | 1. Tasmanian School of Business & Economics, University of Tasmania, Private Bag 84, Hobart, TAS 7001, Australia;2. Newcastle University Business School, Newcastle University, 5 Barrak Road, Newcastle upon Tyne, NE1 4SE, United Kingdom;3. Australian School of Business, University of New South Wales, UNSW Kingston Campus, Sydney, NSW 2052, Australia |
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Abstract: | While ambidexterity has been identified as a critical prerequisite for new product success, synchronizing exploration and exploitation in practice represents a multifaceted enigma. Ambidexterity is not in reality limited to a single organizational level, or a specific functional area. Firms become ambidextrous when corporate-level exploratory and exploitative strategies interact with operational-level exploratory and exploitative capabilities across multiple functional areas. Data from a sample of technology-intensive industrial firms using a multi-informant design shows that operational-level exploratory and exploitative product innovation and marketing capabilities allow firms to implement corporate-level exploratory and exploitative strategies in the context of new product development (NPD). Further, the findings reveal that the integration of exploratory product innovation–exploratory marketing and exploitative product innovation–exploitative marketing is significant for the implementation of exploratory and exploitative strategies over deploying each capability in isolation. Finally, we show that the implementation of exploratory and exploitative strategies drives new product success through creating distinct positional advantages to customers in the form of both differentiation and cost efficiency. These positional advantages help to better explain the effects of exploratory and exploitative capabilities on new product market performance. |
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Keywords: | Ambidexterity Exploration Exploitation Strategy implementation Positional advantage |
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