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导入 CS战略提升房地产企业核心竞争力
引用本文:李威.导入 CS战略提升房地产企业核心竞争力[J].物流科技,2004,27(5):79-81.
作者姓名:李威
作者单位:哈尔滨市房地产交易中心
摘    要:激烈的市场竞争、多层次的住房消费,传统的营销战略越来越显得苍白无力,CS战略应运而生。房地产企业实施CS战略就是以顾客为导向,以信息为支撑,跟踪研究顾客满意程度,快速改善产品和服务环节,从而获得顾客认同,增强企业竞争力。

关 键 词:CS战略  房地产企业  核心竞争力  顾客满意度  顾客数据库
文章编号:1002-3100(2004)05-0079-03
修稿时间:2004年4月5日

Inducting CS Tactic to Inerease the Core Competition of Real Estate Enterprise
Li Wei.Inducting CS Tactic to Inerease the Core Competition of Real Estate Enterprise[J].Logistics Management,2004,27(5):79-81.
Authors:Li Wei
Abstract:Fierce market challenge and many str atifications lodging consumption m ake the traditional strategy more and more useless.Then CS strategy comes into being.For real estate enterprises,the implementation of CS strategy means being guided by customers.They shou ld take a follow -up re-search in the degree of customers' satisfaction and improve their prod ucts and service links,so as to establish a confidence among custom ers,thus to strengthen enterprise' s competitiveness.
Keywords:CS Marketing  Real estate  Customer satisfaction  
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