Not such smart tourism? The concept of e-lienation |
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| Institution: | 1. The School of Hospitality and Tourism Management, The University of Surrey, Guildford, Surrey GU2 7XH, United Kingdom;2. The University of Queensland, Brisbane QLD 4072 Australia;1. National Technical University of Athens, Greece;2. Greek Research Institute for Tourism, Greece & National Technical University of Athens, Greece;3. National Technical University of Athens, Greece & Systemic Risk Centre, London School of Economics, United Kingdom;1. School of Business and Tourism, Southern Cross University, Lismore, NSW, Australia;2. Division of Tourism and Hospitality Management, University of Papua New Guinea, Port Moresby, Papua New Guinea;3. Papua New Guinea Tourism Promotion Authority, Port Moresby, Papua New Guinea;1. Indiana University, USA;2. The University of Nottingham, United Kingdom;3. State University of New York College of Environmental Science and Forestry, USA;1. UQ Business School, University of Queensland, Sir Fred Schonell Dr., St. Lucia, QLD 4072, Australia;2. e-Commerce Group, Vienna University of Technology, Favoritenstrasse 9-11/188, Vienna, Austria;3. College of Hotel and Tourism Management, Kyung Hee University, Kyung Hee Dearo 26, Dongdeamun-Gu, Seoul 130-701, Republic of Korea;4. CICtourGUNE, Cooperative Research Center in Tourism, Mikeletegi Pasealekua, 71 – planta 3, Parque Tecnológico de San Sebastián, 20009 Donostia – San Sebastián, Spain |
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| Abstract: | The concept of alienation was adapted to tourism by MacCannell who identified it as a key feature of modernity and a strong driver of tourism where tourists seek to reconnect to authentic places and selves. Meanwhile the post-modern world has witnessed a revolution in Information and Communication Technology (ICT) especially in the realm of smart tourism where its advocates talk eagerly of the internet of everything. Such a totalising prospect demands serious review and this article fills a critical gap by conceptualising the idea of e-lienation as a specific form of alienation in ICT-enabled tourism. It combines philosophic questions of meaning, sociological theory and empirical research to demonstrate the meanings of e-lienation, its dimensions, causes, consequences and strategies of resistance. |
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| Keywords: | Information and Communication Technology (ICT) Alienation Authenticity Netnography |
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