Influence of task type on the relationship between communication and performance: the case of software development

The relationships between communication patterns and performance of software development projects mostly resemble those of technical services, and not development projects, in hardware R&D. The local focus of software development projects in their information requirements is emphasized by the positive influence only of the informal and mostly internal literature, while external contacts, participation in conferences, and formal and external literature were inconsequential. The implications are two-fold: a) on the conceptual level they suggest that a trade-off between coordination and innovation requirements of the task might be an important determinant of optimal communication patterns; b) on the practical level it suggests that 'software development' consists of 'software engineering' and 'software production'. Consequently, it should be recognized that as such, these activities should be managed differently—the former as R&D, the latter as manufacturing.